pixelTerms and Conditions - Chez Pierre

Terms And Conditions


These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Chez Pierre accessible at https://chez-pierre.com. These Terms will be applied fully and affect your use of this Website. By using this Website, you agreed to accept all terms and conditions written here. You must not use this Website if you disagree with any of these Website’s Standard Terms and Conditions. Minors or people below 18 years old are not allowed to use this Website.


All prices are in euro.

The prices in euros are based on an average daily exchange rate. When your order is processed the total charged may vary depending on the rate of exchange at that time.

Special offer prices are only valid if the item is purchased at the offer price.

Delivery address

Chez Pierre is delivering orders to the address you put while ordering, on the checkout.

In a case where a customer wants a package to be delivered to a different address than the one put on the checkout or PayPal address, we won’t be responsible for that.

Returned packages

If the package has been sent back to us because of some reason (excluding cases in which there was a delivery attempt or if you did not pick it up in a post office), we will reship the package free of charge.

If the post tried to deliver the package (or it was in your local post office) and it has been returned to us, the customer needs to pay the shipping fee again so we can reship the package.

If a customer declines to pay the following surcharges, a refund will be processed without a shipping fee and returning fee (20% of the total product value.

If the package is in your local post office

If the post tried to deliver the package and the package has been returned to the post office, the customer needs to contact his post on his own to see how can he get the package, we can’t contact post as a sender.

Missing packages

If a customer did not get his package, it would be possible to complain only within 90 days after making an order. A customer must contact us through email. We won’t be able to initiate a search procedure after the 90 days have passed.

Changing or canceling the order

Changing the order is possible 12h after making an order and only by email. If you do not reply to the returning email for more than 24h and new instructions for changing the order are still not clear, the original order will be shipped without any changes.

Canceling the order is possible if the order hasn’t been processed and only through email. These requirements are needed to be sent by email so we can see them on time.

In case of a reship, changing your perfumes/order would only be possible if some perfume is out of stock.

Cancellation of purchase

Unfortunately, if everything is fine with the perfume and there is no physical damage, the perfume cannot be returned.

Every customer that did not pick up the package can have a refund without a shipping fee and return fee (20% of the total products’ value).


All complaints and problems will be acknowledged as soon as possible. Do not worry, we will be fast.

It is only possible to complain if goods received were physically damaged - incorrect, faulty upon receipt. Photographic evidence is required to support a claim. In case of complaints, a full refund (product price and shipping price) will be sent to you after we receive the products back and confirm that they have not been used.    If the perfume leaks, Chez Pierre has the right to assess whether the customer will receive a replacement perfume or a coupon code that he can use for purchases on our website.

In case of a complaint, you must email us within 48 hours of receiving the package.

Returned items should be sent by recorded delivery, Chez Pierre will not cover return postage costs for a special delivery or any courier service.

If you do not like the smell of the perfume, that cannot be taken as a complaint. We recommend buying the smallest sample to try out perfumes for the first time.

If we send a replacement perfume/package in agreement with you, we cannot refund your money.

Claims for the sample box (10x5ml) will only be considered if it is determined that there was physical damage during delivery. Compensation, if approved, will be determined based on an assessment of the degree of damage to the product. As compensation, the customer will be offered the option of using a promotional code in the value of the damage or reshipping the damaged product.

Photos and illustrations

All photos are used as illustrations and there may be changes in bottle style (not size) if the one from the photo is not available.

Other brands

The oils that we sell have no connection with any designer label or brand. The names for 'Inspired by' are used only for reference to the fragrance.


You are specifically restricted from all of the following:

Publishing any Website material in any other media

Selling, sublicensing, and/or otherwise commercializing any Website material

Publicly performing and/or showing any Website material

Using this Website in any way that is or may be damaging to this Website

Using this Website in any way that impacts user access to this Website

Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or any person or business entity

Engaging in any data mining, data harvesting, data extracting, or any other similar activity conserning this Website

Using this Website to engage in any advertising or marketing

Intellectual Property Rights

Other than the content you own, under these Terms, Chez Pierre and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted a limited license only for purposes of viewing the material contained on this Website.

Import fees

We are not liable for any surcharges that may be applied in your country for importing goods nor are we able to advise you of the laws in your country.  International shipments must clear customs in their destination countries.  International customers are responsible for all customs duties, taxes, and brokerage fees that their package may incur.  If a customer declines to pay the following surcharges, a refund will be processed without a shipping fee and returning fee (20% of the total product value).

Reship and refund

Orders not received, which were dispatched by standard postage, will not be deemed ‘missing’ until 30 days after they left Serbia and if tracking number didn’t update for 2 weeks in the meantime, therefore no reship will be offered until after this period. After 45 days (since it left Serbia) have passed without an update on tracking for 2 weeks, we can offer a refund.

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