Frequently asked Questions

Do You Ship Internationally?

Where are you shipping from?

Do I receive a confirmation email after ordering?

Will I receive a tracking number?

Why is my tracking number not updating?

How Long Will It Take To Get My Package?

What If I haven’t received the order?

Do I have to pay taxes and customs duties on my product?

What If my package gets seized?

What if I didn't pick up the package and it is returned?

Can I cancel my order?

Can I change the order?

What Payment Methods Are Accepted?

What is better, a glass or a plastic bottle?

What ratio should I choose?

Where should I spray perfume?

How long does the fragrance smell last on the skin?

Why does it take so much time to ship and update the tracking number?

Can perfumes change their scent?

I ordered a long time ago and I did again now and the smell isn’t 100% the same as the last time, why?

I received an extra product that I did not order.